The Vaveya Casino Privacy Policy covers data from Canadian players who visit, register, deposit or withdraw CAD, claim bonuses or contact support. It follows PIPEDA and applicable provincial privacy rules.
Ask What We Hold
Use the topic Privacy / data request to view or delete data.
Vaveya collects only the data it needs to run your account, process CAD payments and confirm you are 19+ (18+ in AB, MB, QC). Your data is never sold.
Your account starts with the details you enter. During Vaveya casino registration we ask for:
Each Vaveya login also records sign-in data, including your IP address, the time of access and your login history. This helps us spot unusual access and protect your balance.
Every deposit and withdrawal in CAD is logged with its amount, date and method. Card and e-wallet details are handled by the payment processors. Vaveya does not store full card numbers.
KYC (Know Your Customer) checks confirm who you are. They require a photo ID and proof of address. Provincial rules set the minimum age at 19+, or 18+ in Alberta, Manitoba and Quebec. Identity checks keep underage players and stolen identities out.
| Data type | Examples | Purpose |
|---|---|---|
| Account | Name, date of birth, email, province | Create and manage your account |
| Login | IP address, login history | Secure sign-in, fraud checks |
| Payment | CAD transactions, method used | Deposits and withdrawals |
| Verification | ID, proof of address | Age and identity checks |
Your browser sends some technical data automatically each time you open a page.
Your data serves a short list of purposes:
Under the Vaveya privacy policy, data goes only to the parties that need it. These include payment providers, KYC and security vendors, and game providers where a game session requires it. Regulators or law enforcement receive data only when the law requires it.
Messages you send through the site's contact form go to the operator of the site network for handling. This operator is a separate entity that acts as a data processor. The site itself does not keep your message once it has been delivered.
Your name, email, subject and message text are passed on for one purpose only: reviewing your request and replying to it.
Your IP address is not stored. To stop abuse, we keep only an irreversible hash of it.
The form does not accept attachments. For security, links and contact details in your message text are hidden automatically.
Messages are kept for up to 180 days. After that, your name, email and message text are deleted. Only anonymised statistics remain: subject, language and date.
You can only send a message after you give explicit consent by ticking the box in the form.
You can find out what data we hold about you or ask us to delete it. Send a message through the same form and choose the subject Privacy / data request.
You can ask what data is held about you, fix it or request deletion. Messages sent through the contact form are kept for up to 180 days.
Canadian players control their own data. You can ask Vaveya to:
Deletion has limits. Anti-money laundering (AML) rules and gaming regulations require some records to be kept after closure.
To send a request, use the contact form and pick the topic Privacy / data request. Under PIPEDA, Canada's federal privacy law, organisations generally have 30 days to reply.
Account data stays on file while your account is active. After closure, it is kept for the period the law requires, then deleted or anonymised.
Self-exclusion records may be kept longer. Without them, the exclusion could not be enforced. The Safety and Responsible Gaming section on the homepage covers the tools themselves.
Contact form messages are kept for up to 180 days. After that, your name, email and message text are deleted. Only anonymised statistics remain: topic, language and date.
Form messages, including your name, email, topic and text, go to the operator of the site network. This is a separate party acting as a data processor, and it uses them only to review your message and reply. The site itself does not keep a copy after delivery.
Connections at Vaveya online casino use SSL/TLS encryption. Access to data is restricted to staff who need it, and these controls are reviewed regularly. No system is 100% secure, though.
If you are not satisfied with a reply, you can complain to the Office of the Privacy Commissioner of Canada or to your provincial privacy authority.
Privacy contact: use the contact form with the topic Privacy / data request. Changes to this policy will be posted on this page.
Your data is handled under the policy above, and contact form messages are deleted after 180 days. Create an account or log in when you are ready.
19+ (18+ in AB, MB, QC), not available in Ontario, set your limits before you play and treat gambling as entertainment.
